FAQ

Q1: What should I do if my product is defective?

A: We take great pride in the quality of our products. Before every shipment, we conduct thorough quality inspections to ensure that all products meet our high standards. In the rare case that you encounter any quality issues, please feel free to contact our customer service team, and we will assist you promptly.

Q2: Do you offer global shipping?

A: Yes, we provide global shipping with free delivery for all orders. For estimated delivery times, please refer to our Shipping Policy.

Q3: What if I’m not satisfied with my purchase?

A: We want you to be completely satisfied with your order. If you encounter any quality issues within the first month, we offer a free replacement or return service. However, after 30 days, we do not provide after-sales support.

For returns unrelated to product quality, the item must be unused and in its original packaging. The return request should be made within 7 working days, and the buyer will be responsible for the return shipping costs.

Q4: How can I contact customer service for further inquiries?

A: Our dedicated customer service team is available to assist you with any questions or concerns. You can reach us via email at service@makiki-onlineshop.com.

Q5: How can I track my order?

A: Once your order has been shipped, you will receive an email with a tracking number. You can use this number to monitor the progress of your delivery.

 

 

Q1：Does it fit on a standard tripod?

A：Yes, there is a standard 1/4 thread interface on the bottom of the head, which can be used with a tripod.

Q2:Can it be used with the iPad?

A:No, the stretchable width of the stand is only suitable for the size of the cellphone.

Q3:Can this track kids soccer games?

A:The device only tracks objects that are close to the camera.